Customer Care Representative
4.
3 Pflugerville, TX Pflugerville, TX Full-time Full-time From $15 an hour From $15 an hour 11 days ago 11 days ago 11 days ago Contact Center Customer Service Representative (Pflugerville, TX) Company Overview:
We are a boutique financial services firm specializing in customer-centric alternative lending solutions within consumer markets.
Our approach integrates proprietary underwriting and loan management systems.
At our core, we prioritize PEOPLE! While results are essential, we infuse a touch of enjoyment into our operations, fostering a casual dress environment.
Position Overview:
A successful candidate will exhibit genuine enthusiasm for delivering exceptional customer experiences, possess meticulous attention to detail, and thrive in a fast-paced, ever-evolving environment.
As a Customer Care Representative, your role involves communicating with prospective customers via phone, email, SMS and chat for our Auto sales client.
Our contact center fosters a dynamic, enjoyable atmosphere where meeting attendance and performance-based goals result in bonuses.
Working collaboratively as a team, you'll initiate contact, follow up with customers, and provide outstanding service.
Responsibilities as a Contact-Center Customer Care Representative:
Making inbound and outbound calls to active leads, converting prospective shoppers into customers.
Communicate with active leads via Email, SMS and Chat.
Conduct discovery calls with shoppers to identify their needs and provide suitable options, while gathering feedback on their experience on our website.
Collaborate with external teams to discuss down payments, inventory questions, delivery options etc Match customers with vehicles that meet their needs and available financing options.
Collect down payments and customer documentation required to complete the sale.
Understand the various documentation required for automobile sales, along with knowledge of auto insurance terminology.
Keep abreast of new products, features, accessories, and their benefit to customers.
Requirements:
Previous experience in sales, preferably in a high-volume sales call environment.
Demonstrated success in consistently meeting and exceeding sales targets.
Excellent communication skills, both written and verbal Ability to build rapport with customers and establish trust.
Tech Savvy Team oriented.
Typing speed of at least 25 words per minute (Typing test required) Fundamental skills in reading, writing, and arithmetic Available Shifts:
- Monday to Friday:
7:
00 am - 7:
00 pm - Saturday:
8:
00 am - 4:
30 pm - Sunday:
Closed Pay and
Benefits:
- Competitive pay based on experience with performance bonuses - Comprehensive medical, dental, and vision benefits, including matching 401K - Base pay at $15/hr.
, with an opportunity to earn an additional $5 per hour for good attendance and meeting set KPI targets, resulting in an hourly rate of $20.
00.
Job Type:
Full-time Pay:
From $15.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Referral program Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
Call center In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Pflugerville, TX Pflugerville, TX Full-time Full-time From $15 an hour From $15 an hour 11 days ago 11 days ago 11 days ago Contact Center Customer Service Representative (Pflugerville, TX) Company Overview:
We are a boutique financial services firm specializing in customer-centric alternative lending solutions within consumer markets.
Our approach integrates proprietary underwriting and loan management systems.
At our core, we prioritize PEOPLE! While results are essential, we infuse a touch of enjoyment into our operations, fostering a casual dress environment.
Position Overview:
A successful candidate will exhibit genuine enthusiasm for delivering exceptional customer experiences, possess meticulous attention to detail, and thrive in a fast-paced, ever-evolving environment.
As a Customer Care Representative, your role involves communicating with prospective customers via phone, email, SMS and chat for our Auto sales client.
Our contact center fosters a dynamic, enjoyable atmosphere where meeting attendance and performance-based goals result in bonuses.
Working collaboratively as a team, you'll initiate contact, follow up with customers, and provide outstanding service.
Responsibilities as a Contact-Center Customer Care Representative:
Making inbound and outbound calls to active leads, converting prospective shoppers into customers.
Communicate with active leads via Email, SMS and Chat.
Conduct discovery calls with shoppers to identify their needs and provide suitable options, while gathering feedback on their experience on our website.
Collaborate with external teams to discuss down payments, inventory questions, delivery options etc Match customers with vehicles that meet their needs and available financing options.
Collect down payments and customer documentation required to complete the sale.
Understand the various documentation required for automobile sales, along with knowledge of auto insurance terminology.
Keep abreast of new products, features, accessories, and their benefit to customers.
Requirements:
Previous experience in sales, preferably in a high-volume sales call environment.
Demonstrated success in consistently meeting and exceeding sales targets.
Excellent communication skills, both written and verbal Ability to build rapport with customers and establish trust.
Tech Savvy Team oriented.
Typing speed of at least 25 words per minute (Typing test required) Fundamental skills in reading, writing, and arithmetic Available Shifts:
- Monday to Friday:
7:
00 am - 7:
00 pm - Saturday:
8:
00 am - 4:
30 pm - Sunday:
Closed Pay and
Benefits:
- Competitive pay based on experience with performance bonuses - Comprehensive medical, dental, and vision benefits, including matching 401K - Base pay at $15/hr.
, with an opportunity to earn an additional $5 per hour for good attendance and meeting set KPI targets, resulting in an hourly rate of $20.
00.
Job Type:
Full-time Pay:
From $15.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Referral program Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
Call center In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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