Team Member/ Guest Service Representative
Pflugerville, TX Pflugerville, TX Part-time Full-time Part-time Full-time $12 - $13 an hour $12 - $13 an hour 21 hours ago 21 hours ago 21 hours ago Position
Summary:
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes.
The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression.
Accountabilities/Duties:
Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.
Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.
Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
Assists the Crafter in preparing cake decorations and packaging supplies as needed.
Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
Maintains a consistent work attendance and punctuality record.
Core Values and Competencies:
Servant's Heart - Goes above and beyond to support the team or guest.
Spirit of a Champion - Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
Genuine Connections - Projects warmth, enthusiasm and optimism that attracts others.
Qualifications / Abilities:
Quick service restaurant experience is a plus but not required Must be 18 years or older Previous team member / crew experience is a plus but not required Any bakery experience is great, too!
Benefits:
Employee discount Flexible schedule Health insurance FUN, Family oriented place to work It's a SWEET deal - So many opportunities for growth! Work Availability:
Must have morning availibilty and some weekends based on changing business demands.
Full time and part time hours are available.
Job Types:
Full-time, Part-time Pay:
$12.
00 - $13.
00 per hour Schedule:
8 hour shift Day shift Weekend availability License/Certification:
Driver's License (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes.
The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression.
Accountabilities/Duties:
Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.
Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.
Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
Assists the Crafter in preparing cake decorations and packaging supplies as needed.
Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
Maintains a consistent work attendance and punctuality record.
Core Values and Competencies:
Servant's Heart - Goes above and beyond to support the team or guest.
Spirit of a Champion - Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
Genuine Connections - Projects warmth, enthusiasm and optimism that attracts others.
Qualifications / Abilities:
Quick service restaurant experience is a plus but not required Must be 18 years or older Previous team member / crew experience is a plus but not required Any bakery experience is great, too!
Benefits:
Employee discount Flexible schedule Health insurance FUN, Family oriented place to work It's a SWEET deal - So many opportunities for growth! Work Availability:
Must have morning availibilty and some weekends based on changing business demands.
Full time and part time hours are available.
Job Types:
Full-time, Part-time Pay:
$12.
00 - $13.
00 per hour Schedule:
8 hour shift Day shift Weekend availability License/Certification:
Driver's License (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
